Holy crap! This is the second time I ordered something from Amazon that didn't arrive...but is listed as "delivered". The thing is, you see, when it's not a product shipped directly from an Amazon warehouse, it's a "third party" shipper. Amazon simply takes your money and orders the thing from someone else...the "third party". If the wrong thing shows up or if it never shows up at all, Amazon denies any responsibility and says they can only issue a refund. They say they "have no other options". I tell them, "Of course you have another option. I ordered something from Amazon and already paid for it. It did not arrive yet. Your option is to re-order from the third party and have it shipped to me."
It sure seems pretty plain and simple. If you buy something from Amazon, it's Amazon's responsibility to have it shipped. It doesn't matter how many other parties are involved. Amazon has taken on the responsibility of selling you something...so it's Amazon's job to get the product to you. Yet, they deny it. They say I can order a "replacement". I tell them there's nothing to replace since I never received anything to be replaced.
Anyway...it's just an awful web of deceit to deal with Amazon. Their people just spout off the mantra, "Our only option is to issue a refund." It doesn't matter that the customer placed their trust in Amazon and expects Amazon to make things right.
Of course, this problem was easily avoidable for me...especially since I've had the same issue more than once. When you're intending to buy something from Amazon, just have a look at where the product is coming from. If it's not coming from Amazon directly...if it's coming from a "third party"...stop right there! Contact the third party yourself. This whole Amazon thing is a hoax...a joke...a farce. The silly thing is...Amazon is the "Third Party"! If you're buying someone else's product through Amazon...it's not the someone else who's the third party. It's Amazon.
Don't buy anything from Amazon unless they have it sitting right there on their own floor.
Oddly...it's my understanding that Amazon began as a supplier of books. Well...over the years, I have purchased many books through Amazon and the odd thing?...One book I ordered finally arrived (very late) but not the same as my original order. In that case, I ran into the horrible "third party" fiasco and Amazon never did make it right. (I had ordered a used, paperback in "Like New" condition. However, I received very used, hardcover copy from a library! It had all the library stamps on it and even still had a freeking library card tucked inside the back cover!) Another book I bought through Amazon arrived with a hand-written note to contact them directly the next time I want a vintage book...that way I don't have to pay Amazon's 30% markup.
